Support
We’re here to help.
For help with EdgeJournal, send a message with your app version, device model, and a short description of what happened. Never send a seed phrase or private key.
Effective September 19, 2026
maxym.novak@gmail.com
Fastest way to diagnose an issue
- Open More → General and note the version and build number.
- Describe the screen and the exact action that caused the issue.
- If helpful, attach a screenshot with wallet addresses or balances hidden.
- Do not include API private keys, passwords, seed phrases, or an unredacted checkpoint.
Backups and restore
A full .ejj checkpoint includes journal data, screenshots, settings, and exchange sync options. Aster private keys are deliberately excluded and must be entered again after restoring. Before a restore, EdgeJournal creates a safety checkpoint so the previous state can be recovered.
Exchange sync
Hyperliquid uses a public wallet address. Aster uses an exchange-issued API wallet. Both connections are read-only inside EdgeJournal. Imported trades can be re-synced for a selected date range from More → API.
Delete your data
EdgeJournal has no online account to delete. To erase the journal on a device, use More → Data management → Reset all data, then remove any exported backups you no longer want from Files or iCloud Drive.
Response time
Support messages are normally answered within two business days.